(Warranty Information, Frequently Asked Questions) If products arrive damaged or defective, ProMart USA will exchange them free of charge and arrange a prompt replacement. Please note, photographs and/or videos clearly showing damaged or defective products are required to process a replacement. Box damage does not count. The box must be opened and clear evidence of product damage needs to be apparent. Note: Returns within 30 days face a 20% restocking fee based off the original purchase price. Under no circumstances may products be replaced or returned after installation. All returns are subject to inspection and additional fees if returned unusable or damaged due to improper packing, installation, and/or modification in any way. Items must be in new condition and in original packaging to qualify for a full refund. *Accessories such as chimneys, extensions, crown moldings, trim kits, etc., are not eligible for returns. *If you have any questions in regard to our return policy, please reach out to your General Manager. To set up a return, please reach out to firstname.lastname@example.org or give us a call at 561-557-4127. If you would like a custom quote please submit your quote here. An appliance specialist will contact you within 24hrs. ProMart USA, Inc. an Authorized ZLINE Dealer.